Girl Scouts of the Philippines

Being in a business offer real hard work and dedication. In a business, you don’t only use money as an investment. You also have there your mind, name, effort. time and heart. When you are taking good care in your business, you will find it easy. Why? Of course, if you love your business, you will work without any hassle since you love what you are doing, right? You are exerting real time and effort to focus on every corner. Making your plans to earn customers and to please them. There are many things that you need to know and learn so you must be patient enough. It is just like in marketing your business. We can’t deny the fact that there are still customers whom we can’t please. It is either they don’t our products or the service that we are giving them. And because our customers are important, we need to learn how to please them, we should meet their standard. You can also use direct mail marketing so you can directly know their needs. The direct mail marketing can help you in approaching your customers whole heartedly. This direct mail marketing can be a big help.

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There is more to being a successful Insurance Agent or Financial Representative than making the lion’s share of sales. As many top producers will tell you, residuals from investments and being able to cross-sell additional products to loyal clients year after year, is the way many make it to conference and enjoy long fruitful careers.

Having strong customer service skills is one of the most important attributes to achieving this success; especially with today’s fast-paced, impersonal, auto-respond mentality. Though there are countless ways to lose a client, here are five major mistakes to avoid that can destroy a relationship:

The Need to Be Right!

Especially in the Insurance arena, clients have many options and choices. Nothing will drive a client away quicker than arguing with them. When a potential client has it in their mind of what they want and how much they think they need, it is at this time you must listen. You can use all the resources you want to prove your disagreement on any specific option or choice, but ultimately the client who knows what they want will make the final decision, and will go with the agent who will make it happen for them. The best alternative in this kind of situation is to be insightful with each client and recommend solutions.

Product knowledge!

It is OK to not know everything. Success has nothing to do knowing a little bit about everything. Instead know everything about a few things. You won’t find success by fumbling your way through a demonstration on a product you don’t know anything or enough about. If a client has questions about a particular product you are not knowledgeable about, let them know that you will find the answer, or perhaps involve a co-worker who is a specialist with that particular product. This will only strengthen your agent/client relationship as they will see you as actually have their best interest at heart.

In One Ear & Out the Other! Read the rest of this entry »

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